B&H Photo, Adobe, Or Both?

 I recently bought Photoshop Elements 2025 to replace a limping version of Photoshop CS 4.

I am a somewhat skilled Photoshopper and assumed that Elements probably had all the function I use and more.

And $200 a year is a little rich for my blood for the subscription full function version.

Here is a reply to a lame and late support email I got today from B&H.

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This email from you, basically, is gibberish.

I bought and downloaded Adobe Photoshop Elements 2025 from B&H and I couldn't make it work: I could invoke the Organizer, but the Editor wouldn't initiate.

I screwed around for a couple of hours and tried all the known fixes to this known problem and couldn't get it to work.

I finally uninstalled and reinstalled the download.

It wouldn't work.

After hours of Copilot assistance, I was able to find a link that, accidentally, got me to a component of Adobe support.

Adobe support is more mythological than actual, so I was surprised that the link had non-AI agents paying attention to my pleas for assistance; after several referrals to several agents, each of whom assured me that he/she was the epitome of expertise for my problem, I got forwarded to someone who signed on to my machine and promptly deleted all my Adobe software - you know, Illustrator, Acrobat, etc. (please note, I said deleted, not uninstalled).

I knew that that was stupid, but he/she had cursor control, and I couldn't stop him/her.

As it turned out I was able, after a couple of hours work, to re-install the deleted apps.

And, by accident, I discovered, after the Adobe Deleter had disappeared, that the part of Elements that I couldn't get to work, worked.

So, after several days of elapsed time - this whole debacle occurred at our vacation home and I don't travel with my purchased software archive, so I wasn't able to re-install the deletes until I got back to HQ - and I wasn't returning to where that archive resides for a week - and several hours of work that I would not have chosen to perform, I am back at ground zero.

I have been a customer of B&H for several years and have always been unbelievably satisfied.

Not so this time.